Privacy Policy

At Racors privacy policy, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This policy outlines how we collect, use, and safeguard your personal information across our manufacturing, rental, and project services.

Information We Collect

We collect information to provide better services to our global users. This includes:

Direct Information: Name, email address, phone number, and company details provided via inquiry forms for pump sales, rentals, or AMC requests.
Technical Data: IP addresses, browser types, and usage patterns collected through cookies to optimize website performance.
Project Data: Site locations and technical specifications provided for dewatering project consultations.

How We Use Your Information

Your data is processed based on legitimate business interests or explicit consent:

To process sales and rental transactions.
To provide technical support and execute maintenance under Annual Maintenance Contracts (AMC).
To send industry updates and marketing communications (only with your opt-in consent).
To improve our manufacturing processes based on regional demand and feedback.

Data Sharing & Global Transfers

As a global entity, Racors may share information within our corporate group or with authorized service providers (e.g., logistics partners for pump delivery).

We never sell or rent your personal data to third-party marketers.
All cross-border data transfers comply with relevant international data protection laws, ensuring a consistent level of security.

Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or alteration. Our systems are regularly audited to meet 2026 cybersecurity standards for industrial enterprises.

Your Rights

Regardless of your location, you have the following rights regarding your personal data:

Access & Rectification: The right to request a copy of your data or correct inaccuracies.
Erasure: The right to request the deletion of your data when it is no longer necessary for the original purpose.
Withdrawal of Consent: The right to opt-out of marketing communications at any time.

Cookies & Tracking

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit your ability to use certain technical features of our site.